Service Science (glossary)

Published in 2008, Service Science, Concepts, Technology, Management, by Harry Katzan (2008) claims to be the first book to define the newly emerging field of service science: "Service science is defined as the application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer" (Katzan 2008, vii).

Source(s)

Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.

Discussion

There is currently no discussion for this term. This will be completed for SEBoK version 1.0.