Difference between revisions of "Business Process Outsourcing (glossary)"
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| − | + | The transfer of internal business processes, such as customer relationship management, finance & accounting, human resources and procurement, to an external service provider. | |
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====Source(s)==== | ====Source(s)==== | ||
Gewald, H.; Rouse, A.; , "Comparing Business Process and IT Outsourcing Risks--An Exploratory Study in Germany and Australasia," System Science (HICSS), 2012 45th Hawaii International Conference on , vol., no., pp.275-284, 4-7 Jan. 2012 | Gewald, H.; Rouse, A.; , "Comparing Business Process and IT Outsourcing Risks--An Exploratory Study in Germany and Australasia," System Science (HICSS), 2012 45th Hawaii International Conference on , vol., no., pp.275-284, 4-7 Jan. 2012 | ||
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===Discussion=== | ===Discussion=== | ||
| − | "the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics."[http://www.gartner.com/it-glossary/business-process-outsourcing-bpo/] | + | The term Business Process Outsourcing is often confounded with IT outsourcing, they are related but not synonymous. IT oriented companies and consultancies are often the guilty parties. Gartner's definition is a good example: "the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics."[http://www.gartner.com/it-glossary/business-process-outsourcing-bpo/]. Any business process may be outsourced. |
Revision as of 16:12, 23 July 2012
The transfer of internal business processes, such as customer relationship management, finance & accounting, human resources and procurement, to an external service provider.
Source(s)
Gewald, H.; Rouse, A.; , "Comparing Business Process and IT Outsourcing Risks--An Exploratory Study in Germany and Australasia," System Science (HICSS), 2012 45th Hawaii International Conference on , vol., no., pp.275-284, 4-7 Jan. 2012 doi: 10.1109/HICSS.2012.167 URL: http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6148641&isnumber=6148595
Discussion
The term Business Process Outsourcing is often confounded with IT outsourcing, they are related but not synonymous. IT oriented companies and consultancies are often the guilty parties. Gartner's definition is a good example: "the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics."[1]. Any business process may be outsourced.
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