Safety and Error Management
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Helmreich, R. L., and A. C. Merritt. 2000. "Safety and Error Management: The role of Crew Resource Management." in Aviation Resource Management. B. J. Hayward and A. R. Lowe (eds). Aldershot, UK: Ashgate. UTHFRP Pub250. Available at: http://homepage.psy.utexas.edu/homepage/group/HelmreichLAB/publications/pubfiles/Pub250.pdf
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