Difference between revisions of "Succeeding through Service Innovation"

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(Created page with '<blockquote>Complete Bibliographic Entry</blockquote> Please note: bibliographic entries should follow Chicago Manual of Style (15th ed.). Please see [http://www.bkcase.org/fi...')
 
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<blockquote>Complete Bibliographic Entry</blockquote>
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<blockquote>IFM. 2008. "Succeeding Through Service Innovation: A service perspective for education, research, business and government." University of Cambridge Institute for Manufacturing (IfM) and International Business Machines Corporation (IBM) report. Cambridge Service Science, Management and Engineering Symposium. July 2007. ISBN: 978-1-902546-65-0.</blockquote>
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Please note: bibliographic entries should follow Chicago Manual of Style (15th ed.). Please see [http://www.bkcase.org/fileadmin/bkcase/files/Wiki_Files__for_linking_/BKCASE_Reference_Guidance.pdf BKCASE Reference Guidance] for formatting.
 
  
 
==Annotation==
 
==Annotation==
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A primary reference has been identified as the author team as a "key" reference, which is critically important to understanding a given topic. Each article will define a set of no more than 5-10 primary references. The general concept is that if a SEBoK user were to read the article on a topic and the Primary References, he or she would have a firm grasp on the principle concepts related to that article.
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===Service Systems Background===
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Annotation to be added for SEBoK 1.0.
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'''All primary reference pages will follow these guidelines:'''
 
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*Article title is the title of reference.  This may be the title of the book, article, etc.
 
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*First item listed will be the complete bibliographic reference.  Please see [http://www.bkcase.org/fileadmin/bkcase/files/Wiki_Files__for_linking_/BKCASE_Reference_Guidance.pdf BKCASE Reference Guidance] for descriptions and examples of complete references.
 
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*All primary reference articles will contain a 1-2 paragraph annotation with a description and explanation of value for the related topic(s).
 
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'''Authors submitting primary references are responsible for providing the bibliographic entry and annotation.'''  If multiple authors use the same primary reference, ''each'' author must explain the value proposition to a user for that resource in terms of his/her own topics.  In this instance, there will be a heading for each article. 
 
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EXAMPLE:  If this is a primary reference for three articles, the below will be:
 
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===Article 1===
 
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Annotation for Article 1.
 
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===Article 2===
 
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Annotation for Article 2.
 
  
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===Article 3===
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===Fundamentals of Services===
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Annotation for Article 3.
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Annotation to be added for SEBoK 1.0.
  
 
[[Category:Primary Reference]]
 
[[Category:Primary Reference]]

Revision as of 18:01, 7 September 2011

IFM. 2008. "Succeeding Through Service Innovation: A service perspective for education, research, business and government." University of Cambridge Institute for Manufacturing (IfM) and International Business Machines Corporation (IBM) report. Cambridge Service Science, Management and Engineering Symposium. July 2007. ISBN: 978-1-902546-65-0.

Annotation

Service Systems Background

Annotation to be added for SEBoK 1.0.

Fundamentals of Services

Annotation to be added for SEBoK 1.0.

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