Difference between revisions of "Service Science (glossary)"
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| − | + | Published in 2008, Service Science, Concepts, Technology, Management, by Harry Katzan (2008) claims to be the first book to define the newly emerging field of service science: "Service science is defined as the application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer" (Katzan 2008, vii). | |
====Source(s)==== | ====Source(s)==== | ||
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===Discussion=== | ===Discussion=== | ||
Revision as of 02:22, 29 February 2012
Published in 2008, Service Science, Concepts, Technology, Management, by Harry Katzan (2008) claims to be the first book to define the newly emerging field of service science: "Service science is defined as the application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer" (Katzan 2008, vii).
Source(s)
Discussion
There is currently no discussion for this term. This will be completed for SEBoK version 1.0.