Difference between revisions of "Succeeding through Service Innovation"
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Revision as of 07:22, 3 May 2012
IFM. 2008. "Succeeding Through Service Innovation: A service perspective for education, research, business and government." University of Cambridge Institute for Manufacturing (IfM) and International Business Machines Corporation (IBM) report. Cambridge Service Science, Management and Engineering Symposium. July 2007. ISBN: 978-1-902546-65-0.
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Service Systems Background
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Fundamentals of Services
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