Difference between revisions of "Call Center (glossary)"
Jump to navigation
Jump to search
m (Text replacement - "{{DISQUS}}" to "<center>'''SEBoK v. 1.9.1., released 5 October 2018'''</center>") |
m (Text replacement - "'''SEBoK v. 1.9.1., released 5 October 2018'''" to "'''SEBoK v. 1.9.1, released 16 October 2018'''") |
||
Line 9: | Line 9: | ||
[[Category:Glossary of Terms]] | [[Category:Glossary of Terms]] | ||
− | <center>'''SEBoK v. 1.9.1 | + | <center>'''SEBoK v. 1.9.1, released 16 October 2018'''</center> |
Revision as of 03:28, 16 October 2018
Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services. (BusinessDictionary.com)
Sources
BusinessDictionary.com, s.v. "Call Center," http://www.businessdictionary.com/definition/call-center.html (accessed July 25, 2012).
Discussion
None.