Difference between revisions of "Call Center (glossary)"
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| − | Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services. | + | <blockquote>''Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services.'' (BusinessDictionary.com)</blockquote> |
| − | === | + | ===Sources=== |
| − | + | BusinessDictionary.com, s.v. "Call Center," http://www.businessdictionary.com/definition/call-center.html (accessed July 25, 2012). | |
| − | http://www.businessdictionary.com/definition/call-center.html | ||
===Discussion=== | ===Discussion=== | ||
| − | + | None. | |
[[Category:Glossary of Terms]] | [[Category:Glossary of Terms]] | ||
| − | + | <center>'''SEBoK v. 2.10, released 06 May 2024'''</center> | |
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Latest revision as of 21:51, 2 May 2024
Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services. (BusinessDictionary.com)
Sources
BusinessDictionary.com, s.v. "Call Center," http://www.businessdictionary.com/definition/call-center.html (accessed July 25, 2012).
Discussion
None.