Difference between revisions of "Call Center (glossary)"
Jump to navigation
Jump to search
m (Text replacement - "<center>'''SEBoK v. 1.9.1, released 16 October 2018'''</center>" to "<center>'''SEBoK v. 2.0, released 1 June 2019'''</center>") |
m (Text replacement - "<center>'''SEBoK v. 2.0, released 1 June 2019'''</center>" to "<center>'''SEBoK v. 2.1, released 31 October 2019'''</center>") |
||
| Line 9: | Line 9: | ||
[[Category:Glossary of Terms]] | [[Category:Glossary of Terms]] | ||
| − | <center>'''SEBoK v. 2. | + | <center>'''SEBoK v. 2.1, released 31 October 2019'''</center> |
Revision as of 13:24, 20 October 2019
Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services. (BusinessDictionary.com)
Sources
BusinessDictionary.com, s.v. "Call Center," http://www.businessdictionary.com/definition/call-center.html (accessed July 25, 2012).
Discussion
None.