Effectiveness (glossary)

A systems Effectiveness is a measure of its ability to perform the functions necessary to achieve goals or objectives. (Ackoff, 1971) defines this as the product of the number of combinations of behavior to reach a function and the efficiency of each combination.

(Hitchins, 2007) describes effectiveness as a combination of performance (how well a function is done in ideal conditions), availability (how often the function is there when needed) and survivability (how likely is it that the system will be able to use the function fully).

Source(s)

Ackoff, R.L. 1971. Towards a System of Systems Concepts, Management Science, Vol.17 No. 11, USA.

Hitchins, D. (2007) Systems Engineering: A 21st Century Systems Methodology: Wiley

Discussion

(1) is a system science definition associated with the difference between behavior as system actions and function as combinations of behavior to provide external outocmes. Effectiveness is a measure of how well the system achieves it outcomes.

(2) is the systems engineering definiton, relating effectiveness to achieving stakeholder needs.