Engineered System Context
References
Works Cited
Chang, C.M., 2010. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, NJ, USA: John Wiley and Sons.
Chesbrough, H. 2004. "A failing grade for the innovation academy." Financial Times (September 24):1, cited by Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.
IBM. 2005. IBM Research: Services Science: A New Academic Discipline? www.almaden.ibm.com/asr/resources/facsummit.pdf (accessed September 12, 2011), cited by Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.
IfM and IBM. 2008. "Succeeding through service innovation: A service perspective for education, research, business and government." University of Cambridge Institute for Manufacturing. Cambridge, UK, cited by Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.
Katzan, H. 2008. Service Science. Bloomington, IN, USA: iUniverse Books.
Lusch, R.F. and S. L. Vargo (Eds). 2006. The service-dominant logic of marketing: Dialog, debate, and directions. Armonk, NY: ME Sharpe Inc.
Maglio P., S. Srinivasan, J.T. Kreulen, and J. Spohrer. 2006. “Service Systems, Service Scientists, SSME, and Innovation." Communications of the ACM. 49(7) (July).
Salvendy, G. and W. Karwowski (eds.). 2010. Introduction to Service Engineering. Hoboken, NJ, USA: John Wiley and Sons.
Sampson, S.E. 2001. Understanding Service Businesses. New York, NY, USA: John Wiley.
Spohrer, J. 2008. "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline-Outline & References." International Journal of Information Systems in the Service Sector. 1(3) (May).
Spohrer, J. and P. P. Maglio. 2008. "The emergence of service science: Toward systematic service innovations to accelerate co-creation of value." Production and Operations Management 17 (3): 238-246, cited by Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.
Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.
Tien, J.M. and D. Berg. 2003. "A Case for Service Systems Engineering". Journal of Systems Science and Systems Engineering. 12(1): 13-38.
Vargo, S.L. and R.F. Lusch. 2004. "Evolving to a new dominant logic for marketing." Journal of Marketing 68 (January 2004): 1-17.
Zeithaml, V. A., M. J. Bitner, and D. D. Gremler. 2005. Services Marketing: Integrating Customer Focus Across the Firm. 4th ed. New York, NY, USA: McGraw-Hill, quoted in
Chang, C.M., 2010. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, NJ, USA: John Wiley and Sons.
Giachetti, R.E. 2010. Design of Enterprise Systems: Theory, Architecture, and Methods. Boca Raton, FL, USA: CRC Press.
Joannou, P. 2007. "Enterprise, Systems, and Software—The Need for Integration." IEEE Computer. 40(5) (May): 103-105.
Rebovich, G., and B.E. White (eds.). 2011. Enterprise Systems Engineering: Advances in the Theory and Practice. Boca Raton, FL, USA: CRC Press.
Rouse, W. B. 2009. "Engineering the Enterprise as a System." In Handbook of Systems Engineering and Management, 2nd ed. A.P. Sage and W.B. Rouse (eds.). New York, NY, USA: John Wiley and Sons.
DeRosa, J. K. 2005. “Enterprise Systems Engineering.” Air Force Association, Industry Day, Day 1, 4 August 2005, Danvers, MA. Available at: https://www.paulrevereafa.org/IndustryDay/05/presentations/index.asp.
Primary References
Chang, C.M., 2010. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, NJ, USA: John Wiley and Sons.
Tien, J.M. and D. Berg. 2003. "A Case for Service Systems Engineering". Journal of Systems Science and Systems Engineering. 12(1): 13-38.
INCOSE. 2011. INCOSE Systems Engineering Handbook, version 3.2.1. San Diego, CA, USA: International Council on Systems Engineering. INCOSE-TP-2003-002-03.2.1.
Rebovich, G., and B.E. White (eds.). 2011. Enterprise Systems Engineering: Advances in the Theory and Practice. Boca Raton, FL, USA: CRC Press.
Rouse, W.B. 2005. "Enterprise as Systems: Essential Challenges and Enterprise Transformation". Systems Engineering. 8(2): 138-50.
Additional References
Martin J. N. 1997. Systems Engineering Guidebook. Boca Raton, FL, USA: CRC Press.
ANSI/EIA. 2003. Processes for Engineering a System. Philadelphia, PA, USA: American National Standards Institute (ANSI)/Electronic Industries Association (EIA). ANSI/EIA 632‐1998.
Rouse, W.B. 2009. "Engineering the Enterprise as a System". In Handbook of Systems Engineering and Management, 2nd ed. A.P. Sage and W.B. Rouse (eds.). New York, NY, USA: Wiley and Sons.
Bernus, P., L. Nemes, and G. Schmidt (eds.). 2003. Handbook on Enterprise Architecture. Heidelberg, Germany: Springer.
Valerdi, R. and D.J. Nightingale. 2011. "An Introduction to the Journal of Enterprise Transformation." Journal of Enterprise Transformation 1(1):1-6.
DeRosa, J. K. 2006. “An Enterprise Systems Engineering Model.” Proceedings of the 16th Annual International Council on Systems Engineering, 9-13 July 2006, Orlando, FL, USA.