ITIL Lifecycle Publication Suite Books
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ITIL V3. 2007. ITIL Lifecycle Publication Suite Books. The Stationery Office. ISBN: 978-0113310500.
Annotation
Value of Service Systems Engineering
Annotation for Article 3.
Service Systems Engineering Stages
Annotation for Article 3.
Properties of Services
Annotation for Article 3.
Scope of Service Systems Engineering
Annotation for Article 3.