Quality Management
Overview
Definitions
Metrics
Quality attributes for products
Quality attributes for services
Quality attributes for enterprises
Quality attributes for software
Measuring quality attributes
Quality management strategies
Acceptance Sampling
Statistical Process Control
Design for Quality
Lean Six Sigma
Standards
Primary standards for quality management are maintained by ISO, principally the IS0 9000 series. ISO 9000 home site. The ISO standards provide requirements for the quality management systems of a wide range of enterprises, without specifying how the standards are to be met, and have world-wide acceptance. The key requirement is that the system must be audited.
TIn the United States, the Malcolm Baldridge National Quality Award presents up to three awards in six categories: Manufacturing, Service company, Small business, Education, Healthcare, and Nonprofit. The Baldridge Criteria have become de facto standards for assessing the quality performance of organizations.