Difference between revisions of "Service Science"
Kguillemette (talk | contribs) |
m (Text replacement - "{{DISQUS}}" to "SEBoK v. 1.9.1 released 5 October 2018") |
||
| Line 10: | Line 10: | ||
This book presents the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, such as, management of resources, distribution of goods and services to customers, and the analysis and design of queuing systems. The book provides a brief introduction to the service sector and presents the methodological background needed to analyze service systems. It also includes specialized software packages for location modeling, network optimization, and time-dependent queuing and illustrates how to solve a variety of problems associated with service industries. | This book presents the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, such as, management of resources, distribution of goods and services to customers, and the analysis and design of queuing systems. The book provides a brief introduction to the service sector and presents the methodological background needed to analyze service systems. It also includes specialized software packages for location modeling, network optimization, and time-dependent queuing and illustrates how to solve a variety of problems associated with service industries. | ||
| − | + | SEBoK v. 1.9.1 released 5 October 2018 | |
[[Category:Primary Reference]] | [[Category:Primary Reference]] | ||
Revision as of 20:42, 5 October 2018
Daskin, M.S. 2010. Service Science. New York, NY, USA: John Wiley & Sons. ISBN 978-0-470-52588-3.
Usage
This source is considered a primary reference for the following articles:
Annotation
This book presents the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, such as, management of resources, distribution of goods and services to customers, and the analysis and design of queuing systems. The book provides a brief introduction to the service sector and presents the methodological background needed to analyze service systems. It also includes specialized software packages for location modeling, network optimization, and time-dependent queuing and illustrates how to solve a variety of problems associated with service industries.
SEBoK v. 1.9.1 released 5 October 2018