Difference between revisions of "Service Science (glossary)"

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m (Text replacement - "SEBoK v. 2.9, released 13 November 2023" to "SEBoK v. 2.9, released 20 November 2023")
 
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'''Service science''' is defined as the application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer (Katzan 2008, vii).
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<blockquote>''The application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer.'' (Katzan 2008, vii)</blockquote>
  
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====Source(s)====
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===Sources===
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Katzan, H. 2008. Service Science. Bloomington, IN, USA: iUniverse Books.
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Katzan, H. 2008. ''Service Science''. Bloomington, IN, USA: iUniverse Books.
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Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.
 
  
 
===Discussion===
 
===Discussion===
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There is currently no discussion for this term.  This will be completed for SEBoK version 1.0.
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None.
  
 
[[Category:Glossary of Terms]]
 
[[Category:Glossary of Terms]]
  
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<center>'''SEBoK v. 2.9, released 20 November 2023'''</center>
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{{DISQUS}}
 

Latest revision as of 23:57, 18 November 2023

The application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer. (Katzan 2008, vii)

Sources

Katzan, H. 2008. Service Science. Bloomington, IN, USA: iUniverse Books.

Discussion

None.

SEBoK v. 2.9, released 20 November 2023
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