Difference between revisions of "Service Science (glossary)"
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Latest revision as of 22:44, 2 May 2024
The application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer. (Katzan 2008, vii)
Sources
Katzan, H. 2008. Service Science. Bloomington, IN, USA: iUniverse Books.
Discussion
None.