Difference between revisions of "Service System (glossary)"
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A Service System is defined as “a dynamic configuration of resources (people, technology, organizations and shared information) that creates and delivers value between the provider and the customer through services” IFM 2008. | A Service System is defined as “a dynamic configuration of resources (people, technology, organizations and shared information) that creates and delivers value between the provider and the customer through services” IFM 2008. | ||
Revision as of 15:29, 30 August 2011
A Service System is defined as “a dynamic configuration of resources (people, technology, organizations and shared information) that creates and delivers value between the provider and the customer through services” IFM 2008.
Source(s)
IfM 2008. University of Cambridge Institute for Manufacturing (IfM) and International Business Machines (IBM) “Succeeding through service innovation: A service perspective for education, research, business and government”, April 2008, ISBN:978-1-902546-65-0
Discussion
updated by DHO