Difference between revisions of "Service System (glossary)"

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(Created page with '<blockquote>''DEFINITION'' (Citation)</blockquote> If more than one definition, please copy/paste the code for the definition (above) and insert a number in parentheses at the b...')
 
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<blockquote>''DEFINITION'' (Citation)</blockquote>
 
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If more than one definition, please copy/paste the code for the definition (above) and insert a number in parentheses at the beginning of each definition (i.e. (1), (2), (3), etc.) ‘’’Make sure to include the source citation at the end of the definition.’’’
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A Service System is defined as “a dynamic configuration of resources (people, technology, organizations and shared information) that creates and delivers value between the provider and the customer through services” IFM 2008.
  
 
====Source(s)====
 
====Source(s)====
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Please include the source(s) for the definition(s) above.  The sources should be formatted using Chicago Manual of Style (15th ed.).  Please see the [http://www.bkcase.org/fileadmin/bkcase/files/Wiki_Files__for_linking_/BKCASE_Reference_Guidance.pdf BKCASE Reference Guidance] for formatting.
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IfM 2008. University of Cambridge Institute for Manufacturing (IfM) and International Business Machines (IBM) “Succeeding through service innovation: A service perspective for education, research, business and government”, April 2008, ISBN:978-1-902546-65-0
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If there is more than one definition, the source for each definition must be provided.  Sources should be listed in alphabetical order by author.
 
  
 
===Discussion===
 
===Discussion===
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'''This area is for the ''Glossary Term Owner'' to provide discussion on the context and uses of the term.  This is ''not'' where you should provide comments. '''  Please use the “Discussion” tab (above) to provide feedback if you are not the term owner.
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updated by DHO
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Please note that if there is more than one definition, it is very important to provide information on the context of the different terms and to explain to the user why it is not possible to identify only one definition.  For example, is this an emerging concept for which there is still much research to be done?  Or have two different definitions emerged as the result of two different disciplines interacting with systems engineering?
 
  
 
[[Category:Glossary of Terms]]
 
[[Category:Glossary of Terms]]

Revision as of 22:14, 10 August 2011

DEFINITION (Citation)

A Service System is defined as “a dynamic configuration of resources (people, technology, organizations and shared information) that creates and delivers value between the provider and the customer through services” IFM 2008.

Source(s)

IfM 2008. University of Cambridge Institute for Manufacturing (IfM) and International Business Machines (IBM) “Succeeding through service innovation: A service perspective for education, research, business and government”, April 2008, ISBN:978-1-902546-65-0

Discussion

updated by DHO

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