Difference between revisions of "Service Systems Engineering (glossary)"

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(Created page with '''<blockquote>A comprehensive, integrated plan that identifies the acquisition approach and describes the business, technical, and support strategies that management will follow ...')
 
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''<blockquote>A comprehensive, integrated plan that identifies the acquisition approach and describes the business, technical, and support strategies that management will follow to manage program risks and meet program objectives. The Acquisition Strategy should define the relationship between the acquisition phases and work efforts, and key program events such as decision points, reviews, contract awards, test activities, production lot/delivery quantities, and operational deployment objectives. (DAU February 19, 2010)</blockquote>''
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<blockquote>''(1) Service systems engineering (SSE) is the application of systems engineering principles and concepts in the development, delivery, operation, and life cycle management of service systems. The key focus of SSE is on the transactions between a [[service (glossary)]] provider and service consumers. The consumer can be an individual, an organization, or even an entire enterprise.'' (Created for SEBoK)</blockquote>
  
====Source====
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<blockquote>''(2) A multidiscipline that addresses a service system from a life-cycle, cybernetic, and customer perspective.'' (Tien and Berg 2003) </blockquote>
DAU. February 19, 2010. ''Defense Acquisition Guidebook (DAG)''. Ft. Belvoir, VA, USA: Defense Acquisition University (DAU)/U.S. Department of Defense (DoD).  
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===Source===
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(1) This definition was developed for the SEBoK.
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(2) Tien, J.M and D. Berg. 2003. "A Case for Service Systems Engineering." ''Journal of Systems Science and Systems Engineering.'' 12(1) (March 2003): 13-38.
  
 
===Discussion===
 
===Discussion===
Discussion as to why this is the "consensus" definition for the SEBoK.
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Though "service systems engineering" (SSE) is used commonly within the field of systems engineering, few formal definitions are provided within the literature. Tien and Berg (2003) provides definition (1), which includes the concepts that multiple disciplines must be utilized to manage customer needs and expectations of a service system throughout the systems life cycle. This aligns with the notion of a service as something akin to a support system for an additional system (e.g. a call center or information technology (IT) support system). The SEBoK authors, however, believe that a more holistic view of SSE is beneficial to the discussion and in understanding how it is addressed within the literature. The author team developed definition (1) to address these concerns.
  
 
[[Category:Glossary of Terms]]
 
[[Category:Glossary of Terms]]
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<center>'''SEBoK v. 2.9, released 20 November 2023'''</center>

Latest revision as of 22:38, 18 November 2023

(1) Service systems engineering (SSE) is the application of systems engineering principles and concepts in the development, delivery, operation, and life cycle management of service systems. The key focus of SSE is on the transactions between a service provider and service consumers. The consumer can be an individual, an organization, or even an entire enterprise. (Created for SEBoK)

(2) A multidiscipline that addresses a service system from a life-cycle, cybernetic, and customer perspective. (Tien and Berg 2003)

Source

(1) This definition was developed for the SEBoK.

(2) Tien, J.M and D. Berg. 2003. "A Case for Service Systems Engineering." Journal of Systems Science and Systems Engineering. 12(1) (March 2003): 13-38.

Discussion

Though "service systems engineering" (SSE) is used commonly within the field of systems engineering, few formal definitions are provided within the literature. Tien and Berg (2003) provides definition (1), which includes the concepts that multiple disciplines must be utilized to manage customer needs and expectations of a service system throughout the systems life cycle. This aligns with the notion of a service as something akin to a support system for an additional system (e.g. a call center or information technology (IT) support system). The SEBoK authors, however, believe that a more holistic view of SSE is beneficial to the discussion and in understanding how it is addressed within the literature. The author team developed definition (1) to address these concerns.

SEBoK v. 2.9, released 20 November 2023