Service Systems Management and Engineering
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Chang, C.M. 2010. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, NJ, USA: John Wiley and Sons.
Annotation
The Service View of Engineered Systems
Annotation to be added for SEBoK 1.0.
Service Systems Engineering
Points out differences between product-oriented traditional systems engineering (TSE) and service systems engineering (SSE).